Refund and Returns Policy

Effective Date: From July 2023

Thank you for shopping at eServicesFlex.com (the “Website”). We take pride in providing you with high-quality products and services. However, if you’re not entirely satisfied with your purchase, we’re here to help. Please read this Refund and Returns Policy carefully before making a purchase.

1. Refund Policy

 1.1 Product Returns for Refund

If you wish to request a refund for a product purchased from our Website, please follow these steps:

1. Contact our customer support team at support@eservicesflex.com within 14 days from the day in which you (customer) physically receives the product.
2. Provide your order number, details about the product, and the reason for your refund request.
3. Our customer support team will review your request and provide you with further instructions.
4. If your request is approved, you will be provided with return instructions and a return shipping address.

1.2 Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be in its original condition, unopened, and unused.
• The product must be returned within 14 days from the day it was delivered to the customer.
• You must provide a valid proof of purchase, such as the order number or receipt.
• Certain products may be excluded from our refund policy for hygiene or safety reasons. Please check the product description for specific details.

1.3 Refund Process

Once we receive your returned product and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your financial institution.

2. Returns Policy

2.1 Product Returns for Exchange or Replacement

If you receive a defective or damaged product, we’re here to make it right. To request an exchange or replacement, please follow these steps:

1. Contact our customer support team at support@eservicesflex.com within 14 days from the date it was delivered to you (customer).
2. Provide your order number, details about the product, and clear photos or videos showing the defect or damage.
3. Our customer support team will review your request and provide you with further instructions.
4. If your request is approved, you will be provided with return instructions and a return shipping address.

2.2 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original packaging and condition.
• The return request must be initiated within 14 days from the date it was delivered.
• You must provide a valid proof of purchase, such as the order number or receipt.

2.3 Return Process

Once we receive your returned product and verify its eligibility, we will process the exchange or replacement. If the product is out of stock, we will provide you with a refund or store credit, based on your preference.

3. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: support@eservicesflex.com

Website: eservicesflex.com

We strive to ensure your satisfaction and provide a seamless shopping experience. Thank you for choosing eServicesFlex.

By making a purchase on our Website, you agree to the terms of this Refund and Returns Policy. Please read it carefully before making a purchase.